Shipping & Returns

Estimated Delivery Times within Canada

Refer to the table below for our estimated delivery times via Canada Post. Note that this does not include processing time as describe on this page.

Our free shipping typically uses the most economical method of shipping, listed as Regular Parcel below.

Regular Parcel™ Low-cost and reliable	Local: 2 business days Regional: up to 5 business days National: up to 9 business days
Xpresspost™ Fast and cost-effective	Local: next business day Regional: next business day National: 2 business days
Priority™ Our fastest delivery	Local: next business day Regional: next day National:next business day

Shipping Internationally

For shipping times and details outside of Canada and USA, visit this page: Shipping Options.

After you place your order, we will send you a confirmation email with available shipping options and pricing to choose from.

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Cancellations

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our customer support as soon as possible. You can request a cancellation via email and we will get back to you during our business hours of 10am 4pm PT:

Phone: 1-866-220-7218 ext 216

Contact Form: Click here.

*Ensure that you include your order number in your email or have it handy when you phone.

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery.

Returns

Our goal at ShopAlive.ca is to ensure that you are totally satisfied with your shopping experience. We accept returns on unopened products within Canada and the United States for most items within 14 days of the date you received your order. To initiate a return, please submit a contact form here and include your order number, item(s) to be returned, and the reason for the return. A ShopAlive.ca customer support representative will contact you to complete the process. Certain items, such as perishable items, cosmetics, intimate or sanitary goods, personal care items, gift cards, and clearance items are not eligible for a return. We also cannot accept any returns from products in the following categories:

• ALL Sports Nutrition
• Inno-Breast & Balance
• Firm N Gro'
• Hydroxycut
• ALL Bell Products: (Customers to contact manufacturer directly for any returns)
• Red Reishi Mushroom
• Vision Therapy Pin Hole Glasses
• Aqualin Moisturizing Gel
• Nutra Cleanse
• Packaged Bulk Food and Teas
• Strauss Heart Drops
• Detox Foot Pads
• ALL Appliances: books, stainless steel water bottles, Neti Pot, etc.
• Wedderspoon Manuka Honey
• Wedderspoon Manuka Lozenges
• Chinese Cough Syrup (King-to Nin Jiom Pei Pa Koa)
• Probiotics, Flax Oils, Barlean's Fish Oils (we cannot accept returns on unopened refrigerated products due to temperature control issues).
• Any items marked as non-refundable on the product page.

Please contact us if you have any questions so we can help ensure that your experience at ShopAlive.ca is a pleasant one. We are here to help you whether you are an existing customer, new customer, purchasing or returning. It is our Mission to “Change the world through healthy living and by putting YOU first.”

For international orders (outside of Canada and US) returns and refunds are generally not accepted, except for special circumstances such as quality issues. The buyer will need to pay for the return shipping. Please contact us if you require more assistance.

Correspondence and Communications

Please note that although we provide a translation tool on our website for multiple languages, our primary correspondence will be in English. This includes conversations in both email and phone calls.